This policy outlines the terms under which refunds, cancellations, and service terminations are handled at SurgeDigitally.
1. General Policy
SurgeDigitally provides customized digital, software, and IT services. Due to the nature of these services, all sales are generally final once the project has commenced.
2. Project-Based Services
For website development, software development, and custom solutions, payments made are non-refundable once work has started. Refunds may only be considered if no work has been initiated.
3. Digital Marketing & Ongoing Services
For recurring services such as SEO, social media management, or digital marketing retainers, clients may cancel future services with prior written notice. No refunds will be issued for services already delivered or ongoing billing periods.
4. Advance Payments
Any advance or milestone payments are used to allocate resources, tools, and manpower. These payments are non-refundable once project planning or execution has begun.
5. Client-Initiated Cancellation
Clients may request cancellation by submitting a written request via email. In such cases, charges for completed work, third-party tools, or resources used will be deducted from any eligible refund.
6. SurgeDigitally-Initiated Cancellation
SurgeDigitally reserves the right to cancel or suspend services if the client fails to provide required information, delays approvals, violates terms, or fails to make timely payments.
7. Third-Party Costs
Costs related to third-party services such as hosting, domains, plugins, paid tools, or advertising budgets are non-refundable under any circumstances.
8. Refund Processing
If a refund is approved, it will be processed within 7–10 business days using the original payment method, subject to applicable transaction fees.
9. No Guarantee of Results
While we strive for optimal outcomes, SurgeDigitally does not guarantee specific business results, rankings, traffic, or revenue outcomes from digital marketing or development services.
10. Policy Updates
SurgeDigitally reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the website.
11. Contact Information
For refund or cancellation-related queries, please contact us at:
